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Feedback, Comments, Concerns & Complaints
If you want to make a suggestion, comment, criticism or complaint? At the Hospice, we are continually looking at ways to improve our service. If you have any concerns regarding any of our services, please speak to a member of our staff who will ensure that the most appropriate person sees you.
Do you have feedback on our services? Fill in the form below, or take a few minutes to complete our survey at: https://www.surveymonkey.co.uk/r/2JNKS9K
If your complaint relates to Fundraising, please click here.
If you have any concerns about confidentiality or GDPR, you can contact the Information Commissioner's Office (ICO) by clicking here.
If you have any concerns about the way our charity is being run, you can also contact OSCR by clicking here.
Alternatively, if you have concerns about the Local Hospice Lottery, please click here.
You can also find all of our Privacy Notices at the links below:
- Fundraising Privacy Notice
- Patient Information Privacy Notice
- Recruitment Privacy Notice
- Employee Privacy Notice

Feedback & Comments
Have you used any of our services? We would love to hear from you.
To provide feedback please complete our online survey by clicking the link below, complete our online comments form above or email Comments@svh.co.uk

Complaints
All complaints are dealt with as quickly and efficiently as possible, and you will be notified of the outcome of your complaint.
You can be sure that:
- If we make a mistake, wewill apologise to you.
- You can make complaints and suggestions at any time, even if they are about things that happened some time ago.
- We will do our best to respond as fully as possible.
- If you don’t want to contact us yourself, you can ask someone else to contact us for you, but we will require your permission in writing to investigate the complaint.
- We will deal with any complaints or suggestions thoroughly and sensitively.
If you have a fundraising complaint, please see here.

External Complaints
You can contact Healthcare Improvement Scotland (HIS) at any time if you have concerns or if you are unhappy with the way your complaint or suggestion has been dealt with on 0141 225 6999 or visit www.healthcareimprovementscotland.org
If your complaint relates to a fundraising matter, the Scottish Fundraising Complaints web page will explain the new three-stage process for fundraising complaints in Scotland.
Our latest unnanounced inspection took place in 2018. For the full report of the findings, please click here.

Confidentiality
Confidentiality of patient information is of prime concern to St. Vincent’s Hospice, which fully complies with Data Protection Legislation, Medical Confidentiality Guidelines, and the requirements of the Regulation of Care (Scotland) Act 2001.
Online Feedback Form
Get in touch
Tel: 01505 705 635
Fax: 01505 704 568
info@svh.co.uk
Get Directions
Midton Road, Howwood
Renfrewshire PA9 1AF